Google NewsFrontier Airlines updates fares, brings back phone customer service  USA TODAYSoftBank Corp to help call center workers by 'softening' angry customer calls with AI  Japan TodayCentral Hudson to hold customer service event in Lake Katrine in June  The Daily FreemanAmazon axes more than 100 customer service managers  FortuneHow did customer service get so bad?  Financial TimesParloa, a conversational AI platform for customer service, raises $66M  TechCrunchMicrosoft Copilot for Sales and Copilot for Service are now generally available  MicrosoftCrisis Management: Don't Bring A Can Of Gasoline To A Fire  ForbesAmazon layoffs hit customer service representatives  Quartz


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